Refund policy.
What happens when a key does not work, when we cannot deliver, and when you change your mind.
This is a working draft. It has not yet been reviewed by a lawyer, and GamesCodes is not yet trading. We are publishing it rather than hiding it so that you can read our position before you buy anything — but treat it as our stated intent, not as a finished legal document.
If a key does not work
If a key you bought does not activate, contact us with your order number and the exact error message. We will replace it or refund you in full. This covers keys that are invalid, already used, or locked to the wrong region compared with what the product page stated.
If we could not deliver
If we cannot source your key, we refund you in full. You are never charged for something we did not deliver.
If you change your mind
Once a working key or gift link has been sent, the purchase cannot be reversed — at that point you can already redeem it. This is the standard exception for digital content, and by completing your order you agree to immediate delivery and accept that it applies.
If your key has not been sent yet
While your order is still being prepared and nothing has been sent, you can cancel it for a full refund. Contact us with your order number.
How to get a refund
Message us through Contact with your order number and, if relevant, the error message. Refunds go back to the method you paid with, normally within 5–10 working days of approval.
Your legal rights
Nothing here limits your statutory rights as a consumer in the EU or UK.